AI Call Analytics
Every disposition, SIP code, and outcome — auto-classified and rolled into the metric that matters to your business. Insights, not just charts.
AI-powered call intelligenceThe Future of the
The Future of the
Phone Call.
Vapia is prediction-based analytics for outbound calling. AI tells you the best time to reach every contact, builds custom reports from your CDRs on demand, and finally explains why consumers aren't picking up.
- AI
- Custom report generation
- 24/7
- Prediction engine live
- 1
- Platform, end-to-end
app.vapia.ai
V
vapia·deliverability analyticsAnswer
55.3%
▲ +0.6
Connect
25.7%
▲ +2.1
Predicted lift
+18%
▲ AI
Best Time to CallAnswer rate · local hour
MonTueWedThuFriSatSun
8a9a10a11a12p1p2p3p4p5p6p7p8p
AI recommendation Live
Best window for FL area codes is Tue 10–11 AM local. Expected answer rate +14.2% vs. your current schedule.
The Vapia product · illustrative
Vendor-neutral · works with your dialer
Five9ViciDialConvosoYtelNICE CXone
AI Call Analytics
Finally know why consumers aren't picking up.
Most dialers stop at raw CDRs. Vapia's AI reads every call outcome — answered, dead air, wrong number, DNC, voicemail, transfer — and turns it into a real answer about your funnel. Dispositions get auto-mapped, patterns get surfaced, and the metric that matters to your business is the one on top.
- AI disposition mapping — no manual tagging
- Success rate defined by you, not the dialer
- Coverage warnings when data is thin or unmapped
- Drill from ASR → SIP code → single call in seconds
Disposition breakdown
3,571 dispositioned calls · AI-classified
PositiveNeutralNegative
No Answer
95126.6%
Busy
53314.9%
Not Interested
46613%
Voicemail
43012%
Wrong Number
40911.5%
FAS / Dead Air
2446.8%
Sale
2316.5%
Transfer
1935.4%
AI insight: Your "Not Interested" rate is 2.3× higher on calls placed before 10 AM local. Shifting FL/GA dials to the 10a–1p window is projected to lift connect rate by 4.6 points.
Answer-rate heatmap
Consumer-local time · last 30 days
0%100%
MonTueWedThuFriSatSun
8a9a10a11a12p1p2p3p4p5p6p7p8p
Prediction-based Best Time to Call
Call when they'll actually answer.
Vapia's prediction engine learns from every call your team places and every outcome it produces. It models the day, the hour, the area code, the consumer's local time zone, and the historical behavior of similar contacts — and tells your dialer when to place the call for the highest probability of a live answer.
- Best window per day, per hour, per area code
- Respects consumer-local 8a–9p calling hours
- Toggle between answer rate, connect rate, volume
- Compare absolute vs. "vs. your average" performance
Best: Mon 3–4 PM local · 85.71% answer rate
Worst: Fri 8–9 PM local · 20.00% answer rate
Custom AI Reports
Describe the report.
The AI builds it.
Most dialers don't have proper reporting — you're stuck asking engineering for a CSV, or squinting at a canned dashboard. Vapia fixes that. Ask in plain English: "connect rate by state for last month, as a bar chart." The AI queries your trusted CDR analytics, builds the chart, and saves the report to re-run on live data any time.
- Natural-language report builder over your CDRs
- Iterate with follow-ups — "make it weekly", "add brand"
- Save reports; re-run on current data with one click
- Grounded in the same trusted metrics as the dashboard
Ask for a reportClient: Call Gurus · Brand: American Express
connect rate by day over the last 30 days
Here's a line chart of connect rate by day (2026-06-12 → 2026-07-12). Want any tweaks — a different chart, another metric, or a narrower date range?
Connect rate (%)Jun 12 – Jul 12
Saved reports
connect rate by day, last 30 days
connect_rate by date_day
The platform
AI-first. End-to-end.
Ten modules — analytics, prediction, reporting, delivery, and compliance — under one roof. Every layer feeds the next.
Best Time to Call
Prediction-based dialing windows per area code, day, and hour. Models learn from your outcomes and improve every week.
Custom AI Reports
Ask in plain English. The AI builds the chart from your trusted CDR analytics, iterates on follow-ups, and saves reports to re-run any time.
Deliverability Dashboard
Answer rate, connect rate, success rate, total calls — with trend, coverage warnings, and per-brand filtering out of the box.
Disposition Mapping
Normalize messy dispositions across dialers, brands, and campaigns. Positive / neutral / negative, defined once and applied everywhere.
AI Alerts
Real-time email and webhook alerts when contact rates drop, dispositions shift, or a segment starts underperforming its prediction.
Reputation Monitoring
Caller-ID health across Verizon, AT&T, and T-Mobile — feeds the analytics layer so you can see reputation impact on outcomes.
ANI Rotation
Flagged numbers filtered out first, local-presence match applied, rotation kept even. Wired directly into the prediction engine.
CDR & Compliance
Full call detail records, TCPA / TSR violation review, exports for audits. Access controls and audit logs included.
Multi-Tenant Platform
Full tenant isolation for resellers and BPOs. Role-based access, per-account feature control, structured onboarding workflow.
Reputation, in context
Caller-ID health, tied to real outcomes.
Vapia monitors reputation across every major carrier — but instead of a stand-alone score, it feeds the AI analytics layer. So you don't just learn a number is flagged; you see exactly how much connect rate it's costing you and whether a rotation actually recovered it.
AI outcome
Flagged = lower connect rate
Vapia ties this label to real answer-rate impact, then tracks recovery after rotation.
Why Vapia
Other tools give you dashboards.
Vapia gives you answers.
Capability
Vapia
Typical dialer / reporting tool
AI-generated custom reports from your CDRs
Prediction-based Best Time to Call engine
AI disposition mapping & normalization
Client-defined success metric
Reputation tied to real call outcomes
ANI rotation that filters flagged first
Multi-tenant with reseller co-branding & API
Vendor-neutral (works with your dialer)
Sometimes
Built for the whole ecosystem
Who Vapia is for.
Whether you run one call floor or two hundred client accounts, Vapia's AI, multi-tenant architecture, and vendor-neutral integrations meet you where you are.
Works with Five9 today · ViciDial, Convoso, Ytel, NICE CXone next
Outbound call centers
Sales, collections, and lead-gen teams whose contact rate is the whole game.
BPOs
Multi-client operations that need tenant isolation, per-brand AI insight, and centralized reporting.
Resellers & agencies
White-label AI analytics and prediction into your own portal, via co-branding and API.
Request a demo
See Vapia's AI on your data.
A 30-minute walkthrough on your CDRs: prediction-based best time to call, custom AI reports built live in the call, and the AI analytics view of your funnel. No dialer swap required.
- AI answer-rate heatmap on your recent calls
- Custom AI report built from your question, live
- Straight answer on projected connect-rate lift
- Reputation snapshot across all three major carriers
Prefer email? Reach us at hello@vapia.ai